Refund policy

At Anne Essence, we take pride in offering premium-quality, organic essential oils crafted to the highest standards of purity and care. We want you to shop with complete confidence. Should something not meet your expectations, our returns process is designed to be clear and considered.

Return Window

You may request a return within 30 days of receiving your order.

Eligibility for Returns

  • Items must be unused, unopened, and in their original packaging.
  • Returns are accepted for both defective and non-defective products.
  • For hygiene and safety reasons, opened or used essential oil bottles cannot be returned unless faulty.

Return Method

  • Returns must be sent by post to our designated return address (provided after contacting us).
  • Defective or incorrect items: return postage is covered by us.
  • Change-of-mind returns: return postage is the customer’s responsibility. No restocking fees apply.

Refund Process

  • You will be notified by email once your return has been received and inspected.
  • Approved refunds are issued to the original payment method.
  • Please allow 5–7 business days for your bank or payment provider to complete the transaction.

Exchanges

Exchanges are available within 30 days of delivery, subject to product availability. Please contact our support team before returning an item to confirm availability.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 7 days of delivery with your order number and clear photographs so we can resolve the issue promptly.

Gift Cards

Anne Essence Digital Gift Cards are delivered instantly by email. As digital products, all gift card purchases are final and non-refundable, except where required by law.

Please ensure the recipient’s email address is entered correctly, as we cannot reissue or refund gift cards sent to incorrect email addresses.

Final Sale Items

Items marked as Final Sale are not eligible for return or exchange unless they arrive defective or damaged.

To start a return, refund, or exchange, please email us at support@anneessence.com with your order number and item details, or visit our Contact page.

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